Privacy Policy
1 Introduction
Welcome to SolStrike ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading bot platform and related services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
Important: SolStrike is a non-custodial platform. We never have access to your private keys, seed phrases, or the funds in your wallet. Your wallet connections are facilitated through secure protocols that do not transmit sensitive wallet information to our servers.
2 Information We Collect
2.1 Information You Provide Directly
When you use our Services, you may provide us with the following information:
- Account Information: Email address, username, and contact preferences when you register or contact support
- Wallet Addresses: Public wallet addresses you connect to our platform (we never collect private keys)
- Communication Data: Messages, feedback, and correspondence you send to us through support channels
- Trading Preferences: Your configured trading parameters, alerts, and bot settings
- Payment Information: Transaction hashes and wallet addresses for subscription payments (processed on-chain)
2.2 Information Collected Automatically
When you access our Services, we automatically collect certain information:
- Device Information: Device type, operating system, browser type, and version
- Log Data: IP address, access times, pages viewed, and referring URLs
- Usage Data: Features used, actions taken, and interaction patterns within the platform
- Performance Data: Load times, errors, and diagnostic information
2.3 Blockchain Data
As a blockchain-based service, certain information is inherently public:
- Transaction history on the Solana blockchain
- Token holdings visible on public blockchain explorers
- Smart contract interactions and on-chain activity
Note: Blockchain transactions are permanent and publicly visible. We have no control over data stored on public blockchains and cannot delete or modify such information.
3 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide, operate, and maintain our trading bot services, execute your configured strategies, and process transactions |
| Account Management | To create and manage your account, verify your identity, and process subscription payments |
| Communication | To send service updates, security alerts, trading notifications, and respond to your inquiries |
| Improvement | To analyze usage patterns, identify bugs, and improve our Services' performance and features |
| Security | To detect, prevent, and address fraud, abuse, security risks, and technical issues |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes |
4 Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who assist us in operating our Services, including:
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- Customer support platforms
- RPC node providers for blockchain connectivity
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5 Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3
- Access Controls: Strict access controls and authentication mechanisms for our systems
- Infrastructure Security: Our servers are hosted in secure, SOC 2 compliant data centers
- Regular Audits: We conduct regular security assessments and penetration testing
- Non-Custodial Design: We never store or have access to your private keys or seed phrases
Your Responsibility: While we implement robust security measures, you are responsible for maintaining the security of your wallet credentials, using strong passwords, and keeping your devices secure.
6 Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain processing of your personal information
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
6.1 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. We may retain certain information as required by law or for legitimate business purposes, such as:
- Compliance with legal, regulatory, or reporting requirements
- Resolution of disputes
- Prevention of fraud and abuse
- Enforcement of our agreements
7 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our Services. For detailed information about the cookies we use, please see our Cookie Policy.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the operation of our Services
- Analytics Cookies: Help us understand how visitors interact with our Services
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
8 International Data Transfers
Our Services are operated globally. If you are accessing our Services from outside our primary operating region, your information may be transferred to, stored, and processed in countries where our servers are located or where our service providers operate.
We ensure that any international transfers of personal information comply with applicable data protection laws and that appropriate safeguards are in place.
9 Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will take steps to delete such information.
10 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
Our Data Protection team is available to address your privacy concerns.
[email protected]